Royal Park Shiodome Tower

Guest room specifications

• What sizes are the guest rooms?
• What size are the beds?
• How about the size of bathtubs?
• I use a wheel chair. What is the width of the room entrance doorway?
• Are there any connecting rooms?
• Do you have room service?
• What are the guest room amenities and facilities and what items may guests borrow?
• Can videos or DVDs be viewed in the guest rooms?

Payment

• Do you accept credit cards?
• Do you accept debit cards?
• Do you accept gift certificates?
• How much do you require as a deposit?
• How do I pay in advance?

Requests concerning accommodation and other services

• How does the hotel accommodate children?
• Can I request a room meeting my specific preferences, such as a non-smoking room or a room on a higher floor?
• Can guest rooms accommodate three people?
• Is early check-in or late check-out possible?
• I want to have my baggage checked in before I check-in. Is this possible?
• What is your cancellation policy?
• Is there a waiting list for cancellations?
• Can I use guest rooms during the day?
• Can I accumulate airline mileage points?
• Do you provide any anniversary/celebratory services?
• Who should I make contact with, if I left my belongings?

Mandara Spa's Services

• What kind of services does Mandara Spa at Royal Park Shiodome Tower offer?
• What kind of treatments do you have?
• Which treatment do you recommend for first-time visitors to the Mandara Spa?
• Can a couple (a male and a female) enjoy treatments together in the same treatment room?
• How many people can book a treatment at once (group treatment)?
• Can I request a specific therapist for my treatment? If so, is there an additional charge?
• Do I have to bring extra clothes with me? Do I have to wear a swimming suit to use the Hydro Bath facilities?
• Can I send a treatment gift to my friends?
• What do you stock in your Spa Boutique
• Is the pressure of the massages strong?

Other information and warnings

• Is there any age limit?
• What if I am pregnant?
• I have a chronic illness (or I have an allergy).
• Can I decide on my treatment course on the day of treatment?
• What if I am late for my appointment?
• When should I use the Hydro Bath?
• Should I remove my make-up before arriving at the spa? Are there make-up products available for use?
• What if I wear contact lenses?
• What if I am menstruating?

Hours, payment, reservations and cancellations

• When should I arrive for my appointment?
• What about payment for spa services?
• What if I need to cancel or change the date and time of a spa reservation?
• When is the spa closed?
• What time is the last entry?
• Which days are easiest to get a reservation?