Can I accumulate airline mileage points?
Do I qualify for JAL or ANA mileage points?
- JAL: 500 mileage points per stay
- ANA: 300 mileage points per overnight stay
* Some accommodation packages are excluded from the mileage programs. Please confirm details when making your reservation.
- How does the hotel accommodate children?
- Can I request a room meeting my specific preferences, such as a non-smoking room or a room on a higher floor?
- Can guest rooms accommodate three people?
- Is early check-in or late check-out possible?
- I want to have my baggage checked in before I check-in. Is this possible?
- What is your cancellation policy?
- Is there a waiting list for cancellations?
- Can I use guest rooms during the day?
- Do you provide any anniversary/celebratory services?